100% money back guarantee. Our return policy is 30 natural days.
It is important to us that you are completely satisfied with your purchase. For any reason, if you do not completely like your selection, we are happy to offer returns and exchanges on jewelry that has not been cut, tampered with, unworn, undamaged, and postmarked on the original packaging within 30 days.
We take health and public safety issues very seriously and do not allow the return of used items for the safety of all our customers. Postage costs for returns and exchanges are the responsibility of the buyer.
Our 30-day return/exchange policy covers the following reasons:
- We sent the wrong order or jewelry, you received a broken piece of jewelry, or you received a poor quality piece of jewelry.
- You chose the wrong size ring.
- For personal reasons such as a change of mind by the customer, personal taste, etc.
Don't worry at all, we can return or exchange your jewelry within 30 days from the date you received it, and you will only be responsible for the postage costs and nothing else.
The following reasons are not covered by our 30-day return policy and we cannot be held responsible for the following reasons:
- The product has been exposed to corrosive chemicals. Corrosive chemicals that can alter the appearance of our products include, but are not limited to, liquid silver polish, swimming pools, seawater, hot tubs, spas, and some cosmetics. For jewelry care, please refer to our Jewelry Care page.
- Products are damaged by misuse and poor maintenance. Please do not wear our jewelry for gardening activities or wear our jewelry against hard objects, which may cause the stone to fall off. For jewelry that falls off the stone by hitting a hard object, it is not covered by our 30-day return policy.
- Items must be returned in original condition with no scratches or signs of wear and must not be resized in any way. All gold plated, rose gold plated are plated with 1um color on 925 silver jewelry, in daily wear, friction and collision may cause fading, which is normal, this is not a quality issue.
- Custom orders cannot be returned/exchanged.
Please note: The shipping cost you paid at the time of purchase is non-refundable and although you may have enjoyed free shipping or underestimated shipping costs, we do cover the original shipping cost for each order and therefore we cannot refund the shipping cost you paid.
Return service procedure:
- Send us an email to email@example.com with a clear photo of the item(s) with quality problems and a description of the reason.
- Please follow the instructions provided by our customer service department staff.
- Refunds will be processed within 5 business days of receiving your returned jewelry. Please note that it may take 5-7 business days for your refund to show up on your credit card and 1-3 business days for PayPal payments to show up on your account.
- Return address: We will provide a return address via email.
We are committed to giving you the best shopping experience possible, which is why we offer a 30-day no-fault return/exchange policy.
- All exchanges should be new, unworn and in original condition, you can try them on and if the size doesn't fit please ask us for an exchange immediately, not after extended use.
- A $5 coupon will be given to reimburse the customer for the postage paid to send back the package. The coupon cannot be converted to cash and is only for the customer to use for jewelry purchases at ericjewelryus.com.
Return and exchange process:
- Send us an email to firstname.lastname@example.org, to make a request.
- Send back our package with the tracking information to our email address, according to the return address we provide.
- We receive the package, sterilize and inspect it.
- Refund (excluding shipping costs, only the money paid by the customer for the jewelry) is returned to the customer.
- Send a $5 coupon to the customer via email for reimbursement of the postage paid by the customer for sending back.
- Orders can be cancelled within 3 hours of placing the order.
- Please note that once an order has been shipped, it cannot be cancelled.
Monday to Saturday: 9am - 10pm
Sundays: 10am - 6pm
E-mail : email@example.com