The following frequently asked questions are common concerns of our customers before they purchase jewelry, if you have additional questions, please send them directly to ilovejewelry@ericjewelryus.com
Our company is headquartered in Oxfordshire, UK, with corporate management and design headquarters in Hong Kong and manufacturing headquarters in Guangzhou, where our warehouse is also located to help us deliver faster.
In order to reduce the cost of our products and eliminate the additional costs associated with a physical store (rent, employees, utilities), we currently have only one online store where you can shop directly and securely and easily online.
Please rest assured that our company is legal and legitimate and ericjewelryus.com uses HTTPS secure protocol. You can securely pay for your order through PayPal and your payment will be guaranteed. In addition, you can find real photos from our pinterest or Facebook page.
Most of our jewelry is made of 925 sterling silver and the stones are moissanite or zircon. Please refer to the product page for the exact stones used. Unlike natural stones that are mined from the ground using large machinery, explosives and unsafe working conditions, our stones have been developed to be more durable than diamonds and have better optical properties while not polluting the environment.
Of course not, our jewelry will not turn your skin green. Jewelry that turns your skin green is made of copper, while our jewelry is made of 925 sterling silver, which is very safe.
Please don't worry, we have a quality control process by individual to ensure the quality of all our jewelry. The plating will not come off naturally, our silver jewelry is plated with rhodium, which will make our jewelry more wear resistant and less likely to lose its luster. If there is a problem within the return period, please contact our customer service immediately so we can help you resolve the issue.
We accept PayPal Express, PayPal Credit, and through PayPal, you can use all major credit/debit cards.
We understand that the security of your personal information is extremely important to you. We take security very seriously and will not process any of your payment information. All of your payment information is processed by PayPal or credit card.
Once your order leaves our warehouse, our system will automatically send you a shipping confirmation email with your logistics tracking number, which you can check on our store's Track My Order page.
If you receive an order confirmation email and find an error in your order, please send us an email as soon as possible, including your name, phone number, order number, incorrect address and the correct address, please clearly mark out which is the correct address, if you have received the logistics tracking number, this means that our products have been forwarded to the logistics, at this time the delivery address will not be changeable.
After receiving your order, we will usually spend 6-12 hours processing your order, items in stock will be shipped within 5 days, for items not in stock the lead time may take up to 10 days, we strive to deliver your order within 3-7 business days in the US, 8 business days in Europe, for other countries the delivery date is expected to be 8-15 business days.
Our return policy is 14 natural days. To request a return, please send us an email.
Some of our rings are adjustable in size, no size is needed for this part of the ring. For rings with numbers, we generally use US sizes, we provide a size chart on the product page, you can buy against the size chart.
Our customer service is online 7*24 hours (except holidays). You can contact us at any time through our Contact Us page. We will usually get back to you within 24 hours.
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